CTS

Common problems and fixes for CTS

CTS Index outside the bounds
CTS - Index outside the bounds... There are 2 fixes that have worked historically: 1st -          - [#35969] FW: CTS Error | ISI ...
Wed, 5 Jul, 2023 12:41 PM
CTS Root Element Not Found / Upload Error
Root Element errors happen intermittently when a ticketer is on an improperly configured network.  It is a DNS issue. 2 known fixes for this:  1...
Wed, 5 Jul, 2023 12:41 PM
CTS Request Aborted / Request Canceled
Error :  "The request was aborted the request was canceled" The fix that has worked across multiple tickets: Attempt access on a different ...
Thu, 13 Jul, 2023 2:55 PM
CTS Can't Access Files / Access to Path denied
This issue was resolved by navigating to, and deleting, the Working Documents folder in the C:\ConsultingServices directory.  Deleting the entire fol...
Wed, 5 Jul, 2023 12:41 PM